GREENVILLE, S.C. (Oct. 22, 2013) — Michelin Americas Truck Tires is broadening its ONCall emergency road service to include mechanical service, towing and real-time breakdown monitoring.
The revamped road service, to be called ONCall 2.0, will include LiveTrack breakdown monitoring and FixPix tire event picture availability, Michelin said.
"Michelin's emergency road service…brings fleets peace of mind by providing consistent service, event transparency and accountability for all breakdowns" said Vic Koelsch, chief operating officer, Michelin Americas Truck Tires Division.
"Every maintenance manager would like to be on site at every breakdown event to manage it properly. ONCall 2.0's innovative tracking and reporting features allow the service manager to be there virtually and optimize their vehicle uptime," he added.
ONCall 2.0 customers can receive coverage for roadside repair for improved CSA compliance, including lights, brakes, suspension work, jump starts, fuel delivery and lockouts, Michelin said.
Diesel technicians are also available 24/7 to help identify potential issues and work with drivers to determine the most cost-effective solution. Michelin National Accounts will enjoy the benefit of a simplified billing process through centralized invoicing.
When towing services (class 5 to 8) are needed, ONCall 2.0 will arrange transportation of the truck to the customer's location of choice. In the event of truck abandonment, ONCall 2.0 will provide secured storage and cleaning options.
LiveTrack allows fleet managers to monitor events as if they are in the dispatcher's seat, following every breakdown with real-time dispatch screen views and tracking estimated roll times, Michelin said. Fleets can also access the Event Viewer for post-event reporting with case-specific details of mechanical/towing and tire service calls.
FixPix provides photos of the serviced tires and work order, which can be taken at the breakdown site only and viewed online or on a mobile device. This service is available at Michelin Commercial Service Network and other participating dealers.
ONCall 2.0 also offers Michelin's traditional tire breakdown service, Michelin said, offering stock key tire and retread sizes 24/7. The service has multi-language support and a convenient dealer locator app.