I am just starting out and have different types of tools by different manufacturers in my box. Is there any one manufacturer that is better than the rest?
“Like every tech has their 'specialty,' every tool company has a particular product that's their forte. Your best bet is to ask around. Learn which company makes the best tool by word of mouth. Ask your more seasoned coworkers about what tool works for them. You can Google the tool and see what works best for others, but Internet opinions can be skewed a little due to advertising.”
Once in a while, I break a socket or wrench. My old tool guy would give me a replacement off his truck. The new tool guy makes me wait a week or two. Is this normal?
“It might depend upon the company you are dealing with. Some replace tools immediately, while others make you wait. Or, it just may be the new rep's position.
“I know of one tool company—one that I frequent—that takes the replacement tool right off the shelf, like your old rep. Then, I hear from other techs in my shop who wait and wait for a replacement.
“If you think that you're getting the shaft from the new tool rep, contact the corporate office and have them tell you the procedures for replacements.”
Have an automotive service-related question for Pam Oakes? Email it to TB reporter William Schertz at [email protected] These and other questions first appeared in the new “Ask Pam Oakes” feature in Tire Business' Service Zone e-newsletter. To subscribe, visit www.tirebusiness.com.
ASE-certified technician Pam Oakes is the owner of Pam's Motor City Auto & Tire Center, an award-winning automotive service business in Fort Myers, Fla. She also is the author of the book series Car Care for the Clueless and hosts a weekly radio talk show by the same name on CBS Radio's The Sky and CoachMeRadio. And yes, she still “turns wrenches.