AKRON (May 8, 2013) — Goodyear recently launched the Goodyear Storm Priority service, a new fleetHQ program designed to help keep utility trucks up and running as crews work to restore power that goes out as a result of severe weather.
As utility crews and their trucks work to restore power following severe weather strikes, the risk of tire damage from storm-related debris increases, Goodyear said. The new service will help downed utility trucks to get back into action quickly, according to the Akron-based tire maker.
Utility fleets can access the Goodyear Storm Priority service during and after power outages and in other emergency situations—or while trucks are on their way to help with power restoration efforts, Goodyear said, through a dedicated phone line: 1-855-STORMHQ. Calls are immediately routed to the 24/7 Goodyear-FleetHQ Solution Center.
"Calls come in as a high priority and are answered quickly," said Jose Martinez, business and digital solutions manager, Goodyear Commercial Tire Systems. "After collecting needed information, Goodyear-FleetHQ Solution Center professionals will locate and dispatch a service technician from the nearest participating Goodyear commercial truck tire dealer to the utility truck's location. That technician will address the truck's tire condition and help it return to service."
Storm Priority is a free service, Mr. Martinez noted, and is available to utility fleets of all sizes and configurations.
"We also realize that utility trucks can experience tire-related issues while they are outside of their home markets and driving to and from severe weather events," Mr. Martinez said. "Goodyear Storm Priority can quickly help these trucks return to service following tire-related damage, so they can reach their destination."