SIMI VALLEY, Calif. — Educational Seminars Institute (ESi) is offering online Customer Service Group training for service advisors, service writers and other front-line staff who interact with customers.
The hour-long Customer Service Group meetings include a presentation on a customer service skill to improve the customer's experience when calling or visiting an automotive repair business. Each meeting concludes with a facilitated peer-to-peer open discussion.
The training is offered twice monthly and participation is limited to six people per group. To reserve a space or for more information, call 888-338-7296 or email [email protected].