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Published on July 1, 2012

TravelCenters launches ‘RoadSquad' nationwide breakdown service

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WESTLAKE, Ohio (March 26, 2012) — TravelCenters of America L.L.C. (TA) has launched an expanded roadside breakdown recovery service called "RoadSquad Connect," providing professional truck drivers with 24/7 nationwide coverage for emergency roadside services.

TA said RoadSquad Connect has been built around the company's well-known RoadSquad fleet of 450 service trucks dispatched from TA and Petro Stopping Center branded travel centers nationwide. Last year the company's emergency roadside services executed more than 200,000 repairs.

RoadSquad now includes access to thousands of additional qualified service providers and service trucks, according to TA. The service's dispatch center operates 24/7, 365 days a year, providing fleets and owner-operators with a "one-call, anywhere, anytime" comprehensive roadside repair and oversight program. Other RoadSquad features include:

  • No membership fees;

  • Centralized billing system;

  • Acceptance of all major payment types, including credit, debit and fleet/fuel cards;

  • Zero call-in fees when serviced by RoadSquad;

  • One low fee when serviced by a RoadSquad Connect affiliate provider;

  • Knowledgeable central dispatch staff; and

  • Contact and transmit exact location with one touch through the patent pending technology of TA's TruckSmart smartphone app.

TA said truckers need only make one call to mobilize RoadSquad through its 1-800-824-SHOP (7467) hotline.

"Our No. 1 goal is to make sure professional drivers get the fastest, best qualified response every time, anywhere and everywhere they break down," said Tom O'Brien, president and CEO of TA.

Mr. O'Brien added that RoadSquad "is a unique offering in the emergency roadside assistance category of services. Backed by TA and Petro know-how and experience, RoadSquad Connect is more than just a call center. Since it's built around the RoadSquad fleet of trucks and technicians, RoadSquad Connect gives drivers a combination of speed, convenience, and low cost that simply cannot be found with other emergency breakdown services."

The company had RoadSquad Connect representatives on hand at the recent Mid-America Trucking Show in Louisville, Ky., to provide an overview to truckers.

Westlake-based TA operates 238 truck locations off interstate highway exits in 41 states and Canada operating under the TA and Petro Stopping Centers brands.

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