AKRON (Sept. 8, 2010) — Freebies, customer incentives…they're all part of the “little things” that can make a difference for businesses struggling to retain customers and lasso in new ones.
In this week's TBlog, Tire Business Reporter Kathy McCarron provides a few examples of businesses that went out of their way to keep and enhance her shopping experiences. Perhaps tire dealerships that swear by offering “good customer service” may want to take note of perks and extras that can be a draw to “a satisfied customer who always goes to your shop and a regular customer who sings your praises,” she writes.
Check out the latest TBlog—along with an archive of previous Tire Business blogs—at ”Thanks for being a valued customer!” or by clicking on the TBlog button at the top of the tirebusiness.com home page. Have a comment about this or other TBlog musings? Want to subscribe? There's a place to do that on the blog page, too.