AKRON (Aug. 18, 2010) — So a customer walks into an auto repair shop. No, it's not the beginning of a joke, though it can be a frustrating experience if the shop's mechanics are talking “techese”.
In this week's TBlog, Tire Business Reporter Kathy McCarron tells about an effort by AAA to get techs to talk in a language that customers can understand when getting their vehicles repaired, and be more descriptive, rather than cryptic.
Check out the latest TBlog—along with an archive of previous Tire Business blogs—at Say What? or by clicking on the TBlog button at the top of the tirebusiness.com home page. Have a comment about this or other TBlog musings? Want to subscribe? There's a place to do that on the blog page, too.