ST. PAUL, Minn. (May 28, 2010) — Identifix Inc., a provider of online and hotline vehicle diagnostic, maintenance and repair information, is offering a factory scheduled maintenance (FSM) program via Direct-Hit, its subscription-based online diagnostic resource.
The Identifix Direct-Hit FSM feature is designed to access vehicle manufacturers' OE-recommended maintenance activities based on specific year, make, model and mileage situations. The program covers models through 2010 and enables auto repair shops to provide factory-recommended maintenance schedules to their customers in under a minute.
Identifix's program provides information for Maintenance Minders, time driven schedules and multiple versions of schedules based on special operating conditions so a technician no longer has to look up a vehicle's Maintenance Minders and the factory-recommended service tasks in multiple locations, according to the company. Identifix has adapted the FSM program to support all systems.
The Direct-Hit FSM feature sorts through various maintenance schedules for a model and provides the customer with one complete maintenance schedule in language they can understand and follow, according to Identifix.
“We know when customers drop off or pick up their vehicles they just want to get in and out. So unless the shop can record the vehicle mileage, get answers to some questions and put the correct list of maintenance activities in the customer's hands fast, they risk missing an opportunity for additional business,” said Jeff Sweet, Identifix president.
“At Identifix, we build our products to help technicians streamline their daily workflows. The updated Factory Scheduled Maintenance feature in Direct-Hit will make a huge difference. We are excited to offer shops the ability to provide customers with timely, reliable and trustworthy maintenance schedules in seconds.”
Identifix is a wholly owned subsidiary of software provider Service Repair Solutions Inc.
For more information or to sample the new feature, visit Identifix´s website and select the Try Direct-Hit link.