GRAND BLANC, Mich. (Jan. 31, 2007) — General Motors Corp.'s ACDelco unit is updating its training portfolio, with several new seminars on the schedule in 2007.
The company said ACDelco “has long been recognized for helping technicians and shop owners stay current with new technology through the latest information and cutting-edge instruction. By updating its training portfolio, ACDelco intends to maintain its position as a leader in automotive aftermarket training.”
Some of the technical training seminars ACDelco said it plans to roll out in 2007 include: Hydrogen: The Fuel of the Future; Emerging Technologies; Eating Serial (Data) for Breakfast; and Hybrid Technologies. Two classes that had been dropped from ACDelco's Warehouse Distributor (WD) curriculum—Selling Skills and Telephone Skills—are being updated and will again be available this year.
“These seminars are examples of how ACDelco continues to offer training on new and late-breaking issues and technology,” said Todd Dawn, manager, aftermarket training for ACDelco. “It shows that we keep the information fresh and relevant and useful to the shops that partner with us.”
Members of ACDelco's Total Service Support (TSS) program can take training classes through a blended learning approach, which incorporates Web-based instruction with hands-on training. It provides shop owners and technicians the flexibility to take classes online to fit with their own schedules, and then attend a one-day, hands-on class, the company said.
The firm's blended learning approach can accommodate more students—particularly those who are not in close proximity to an ACDelco training location. Since the program's launch in January 2006, the company said more than 13,000 courses have been completed in its Learning Management System (LMS).
“It's an indication that people are realizing this is a good approach to training and they're taking advantage of it,” Mr. Dawn said. “We've also found that people who do use the blended learning are taking more than one class—they're coming back for more.”
He said a popular learning tool ACDelco unveiled within its LMS program last year is TechAssists, which he described as 10- to 15-minute training sessions that provide a quick way to review an important concept or stay up-to-date with new information about a component or system. “We've been adding approximately four new TechAssists each week,” he said. “We currently have 50 TechAssists available for viewing.
“We've been in a 'building mode,' adding the classes and seminars and TechAssists,” Mr. Dawn continued. “Now we're trying to get people focused on using the system. It's new and unfamiliar to a lot of people. Our goal is to get more involvement from more shops.”
For more information on ACDelco training courses, or to enroll in a training class, visit acdelcotechconnect.com and click on the “Training” tab. All training courses are offered at no additional charge to Independent Service Centers (ISCs) that participate in the TSS program, the company said.