BEDFORD, Texas (May 12, 2006) — Speaking recently at the Automotive Service Association (ASA) 2006 annual business meeting, AutoZone President and CEO Bill Rhodes urged members and volunteer leaders to continue the partnership between the company and ASA for the betterment of the industry—and each other.
At the luncheon, April 26-29 in Austin, Texas, Mr. Rhodes said he was “very proud of what we've accomplished together over the past few years, but I'm more excited about the future possibilities.” Speaking of the partnership, he said AutoZone and ASA should continue to explore how the two can continue to thrive in the automotive service and repair industry. “We've got to work together to make sure we provide that great service—that personalized service—to our customers with high-quality parts at competitive prices. And I think if we do those things we'll continue to dominate this industry.”
Mr. Rhodes told attendees AutoZone prides itself on being a learning organization and one of the key components his company has learned is that relationships are important. “We're all going to have failures at some point,” he said. “And if we have a relationship of open dialogue, candor and doing what we said we were going to do—and fixing those mistakes—then we can be great partners together.”
Talking about AutoZone's core principles, Mr. Rhodes said the automotive parts marketer has “a relentless focus on quality parts, leveraging technology, operational excellence and extensive inventory coverage,” and said the company is driven by dedication to customer satisfaction. “We've created a fanatical culture based on customer satisfaction. Every one of us has a business card at AutoZone that has our title, but the most important part of our title is 'customer satisfaction.'”
Ron Pyle, Bedford-based ASA's president and chief staff executive, said Mr. Rhodes' remarks “underscore the tremendous potential for our membership to grow their businesses with one of the largest commercial parts distributors in the country.”