NEW YORK (March 31, 2005) — Sullivan Tire Co. has converted its online customer services to CarParts Technologies Inc.'s OpenWebs technology in order to streamline the ordering process and cut costs.
Norwell, Mass.-based Sullivan Tire selected OpenWebs to empower its customers to check real-time inventory and quote tires and enable wholesale and commercial customers to access account information, according to Auto Data Network, a software services provider that handled the conversion.
OpenWebs is part of CarParts' suite of integrated applications that automate electronic ordering, point of sale, warehouse management, inventory management and accounting, Auto Data said, to help reduce operational costs, increase revenues and improve customer service.
Sullivan Tire is using the OpenWebs browser-based ordering module to allow commercial fleets, as well as tire and service centers, to purchase tires over the Internet.
“This system brings added value to our customers by streamlining the online ordering process,” said Paul Sullivan, director of marketing, in a prepared statement. "OpenWebs offers capabilities that will help us reduce costs, convert paper orders to more accurate online orders and provide better service to our growing base of wholesale and commercial accounts across New England.”
Founded in 1955, Sullivan Tire operates 42 retail stores, 10 commercial locations, two Bandag Retread shops and two distribution centers in Massachusetts, New Hampshire, Rhode Island and Maine.