I read Tire Business columnist Dan Marinucci's article, ``Years of sincerity can earn forgiveness'' (Sept. 27 issue), and I agree 100 percent with all four points he makes concerning the concept of accountability and how it applies to the boss as much as it does to employees.
Now tell me, how do I accomplish point No. 4 (control your temper and keep a sense of humor when dealing with difficult customers) when I have a new or repeat customer who just can't be satisfied? I think that there is a point at which a shop owner or manager has to decide that certain customers just aren't worth dealing with and politely ask them to take their business elsewhere-preferably to your No. 1 competitor. Thanks for the article.
Liberty Tire and Brake Inc.
`Mail Call' online
I'm a Tire Business subscriber. Is it possible to access the ``Mail Call'' section online?
Retired from Michelin Americas Small Tires
Halfmoon Bay, Calif.
Editor's note: Letters to the editor published in TB's Mail Call can be accessed via our Web site, www.tirebusiness.com, by clicking on the ``Opinion'' button on our home page.
Too many tires
Tire size is getting way out of control.
There are too many varieties, widths, aspect ratios, rim sizes and manufacturers. You almost have to schedule and reserve your tires to install!
I've been in the tire industry for many years, and it's just getting worse. How anyone can possibly inventory that many tires is beyond my comprehension. I stock 2,000 to 3,000 tires and probably have about 85 percent coverage.
Kauffman Tire Inc.