PHILADELPHIA (June 8, 2004) — IBM and automotive aftermarket retail and service provider Pep Boys—Manny, Moe & Jack have partnered to develop and install advanced retail technology in the chain's 595 stores and service centers.
Pep Boys said the new technology will help to enhance customer service and ease the introduction of new retail and service applications in the company's stores. IBM will collaborate with 360Commerce, a retail software solutions provider, to integrate and customize the technology for Pep Boys. It will include IBM point-of-sales systems and in-store IBM eServer xSeries servers running the IBM WebSphere platform, the companies said, as well as point-of-sale, back office and inventory applications from 360Commerce.
The new system, which will run on the Linux open-source operating system, is designed “to significantly strengthen the flexibility and reliability of Pep Boys' store operations,” the Philadelphia-based firm said in a press release. The project also will enable the retailer to “more easily deploy new applications to the store, which will allow quicker responses to today's dynamic business needs and position the company for future growth,” it added.