No purchase, no service
We were pleasantly surprised to read about Johnson's Tire Service in the Aug. 18 issue and learn that owner Jim Johnson does not install tires customers bring in from warehouse clubs. We also have taken that approach for the past few years.
Customers don't like it, but they are not really customers anyway. Independent tire dealers are better off without them.
When the warehouse clubs strip a wheel stud, they have to send the customer to a real shop. They don't do alignments because, as a manager of one of the largest warehouse clubs once told me, ``We can't pay enough to get qualified alignment techs.'' His store had an alignment machine installed but no one to operate it.
We turn down alignments when tires are purchased elsewhere. We do not want to encourage potential customers by providing tire installation and alignments while the predatory pricing of the warehouse clubs takes part of our business away.
Yes, we know we could pick up potential revenue from front-end work when performing alignments. It is just not worth it to us. Other tire dealers have told us they will install tires in the hopes of also getting alignments and other sales.
My family has only been in the auto business for eight years, so I have far less experience and knowledge than most tire dealers.
In our case, lost revenue from installing tires bought elsewhere and then doing the subsequent alignments is small change. So why make it easy for these non-customers?
Big O Tires
Rancho Santa Margarita, Calif.
CIWMB issue time consuming
I take exception to parts of Carl Atkinson Jr.'s letter headlined ``It's time to take control of Calif. scrap tire situation'' in your Aug. 4 issue.
Although I can't speak for the retreaders in California who may or may not have been asked ``to participate in the process that has led up to this system,'' I can assure you and Mr. Atkinson that the Tire Retread Information Bureau (TRIB) was NEVER asked to participate. We would have been there if we had been asked.
Mr. Atkinson states that TRIB (meaning me) now ``wants a voice in the process.'' Actually, what I want is to be able to devote my time to promoting retreading for our members. The fiasco with the California Integrated Waste Management Board (CIWMB) is time consuming and expensive, both for TRIB and our members.
In my most recent letter to CIWMB, I wrote: ``During one of our recent meetings I stated that all the waste tires dumped on the side of California highways by California retreaders in a given year could be put into the trunk of my car, and there would be room left over.''
I stand by that statement and challenge the CIWMB to produce evidence to the contrary. If you can, I'm certain our members would be willing to abide by the new manifest requirements. If you can't, why are we being subjected to these unnecessary and expensive requirements?
I don't think the above is very complicated, and it shouldn't be too hard for the CIWMB to respond if they truly wish to help solve this onerous problem they have created for California retreaders.
In his letter, Mr. Atkinson said he ``would like to participate in any legislation that would address the way the board sees tires of value being part of their waste tire mandate.'' So would TRIB. Let's hope they invite us to future hearings.
Tire Retread Information Bureau
Pacific Grove, Calif.