``Customers just tell me what they did, and I send them a bill,'' tire dealer Mervin Jack told Tire Business.
He often finds their sometimes cryptic ``work orders'' scrawled on scraps of paper and yellow Post-it notes when he arrives at his shop.
* ``Merv, I picked up those 4 Advance LT235/85R16 tires for my trailer.'' - K.D.W. (4:30 p.m., Dec. 15, 2001)
* ``Used air, lights, roll-up door, tire machine to switch tires on rims = 4 + remove 1 junk tire from rim. Broke plastic end cap for installing on aluminum rims.'' - (2/18/03)