BOISE, Idaho (March 13, 2003) — Quality Design Systems (QDS) Inc., a provider of business information solutions to the tire and automotive service industries, has created a Web seminar series for tire dealers.
The monthly online series is designed to be an interactive forum for dealers to learn about issues affecting business in a challenging economy, QDS said. Topics range from Internet security to improving customer service. Each seminar is free and expected to last less than a half-hour, according to Boise-based QDS.
Upcoming seminars include:
* Internet security — looks at some security threats to businesses, including viruses, hackers and internal human error, as well as ways to protect data.
* The customer experience — shows dealers ways to inspire trust in their customers and to sell additional needed services.
* Customer retention —explores ways dealers can differentiate themselves from their competition to win repeat customers.
For more information about the seminars, click on www.qds-solutions.com.