BOISE, Idaho (Oct. 22, 2002) — Quality Design Systems (QDS), a provider of business information solutions to the tire and automotive service industries, has launched what it's calling a Preferred Partnership Program (P3) and unveiled its first member.
QDS said MechanicNet Group Inc., a provider of Internet-based technologies to the automotive aftermarket, has joined P3. The privately held, Fremont, Calif.-based firm will enhance QDS's "dealer connectivity and marketing resources" with MechanicNet's customer retention and loyalty programs for tire, automotive service and repair businesses, according to QDS. Through this partnership, QDS will now be able "to offer service dealers a suite of Web-enabled services that provide an entirely new customer/dealer interface," the company said.
MechanicNet will provide software tools such as Maintenance Manager, LinkUp and Customer Connection, enabling dealers to use the Internet to automatically send maintenance reminders, thank-you notes, recommended service intervals and checklists to their customers, QDS said, as well as provide access to daily update and work order information. Other features of the MechanicNet suite of programs allow customers to make online appointments and track vehicle history.
Ed Engel, president of QDS, said that just as his company's "tools and services help increase the dealer's bottom line, the addition of MechanicNet's programs to our business information solutions will deliver a new level of dealer/customer connectivity and promote repeat business and a loyal customer base."
QDS said it plans to announce additional P3 members at the upcoming Specialty Equipment Market Association/International Tire Expo trade shows in Las Vegas in November.
Boise-based QDS is a subsidiary of Bandag Inc.