KENT, Ohio (Feb. 28, 2002)—Kumho Tires USA has joined forces with the Kent State University Center for Executive Education and Development (CEED) to create a customized Web-based/Internet accessible training program for customer service and sales reps.
“Kumho University Online,” as the program will be called, will contain three self-contained modules: “History and Outlook”; “The Kumho Way to Go;” and a section on training in various areas, including phone etiquette, conflict resolution, and listening and communicating.
The program was announced at Kumho's annual meeting at its Fontana, Calif., headquarters. The “distance learning system,” as it is called, is currently live and running.