AKRON (Jan. 4, 2002)—Goodyear has introduced ´Good to Go," a customer satisfaction and safety program, at all company-owned retail stores. The program will represent the procedure of releasing a vehicle upon completion of service work.
Under the program, vehicles' tires will be inflated to manufacturers' specifications before being returned to its owner, Goodyear said. On any wheel removed, technicians will ensure lug nuts are hand-torqued to specifications. At that point the vehicle will be considered “Good to go.”
“If we can build a reputation of going the extra mile and protecting the customer, the customer will appreciate it,” a Goodyear spokesman said. “Recent events have heightened the public's awareness of proper inflation …”
For the program, retailers will receive posters, counter cards and bay banners. Stores will also receive 10 tire gauges, a new torque wrench, torque spec guide and training module to be shared with associates, Goodyear said.
The company said its goal is “demonstrate a commitment to the retail stores' promise of providing trust, confidence and comfort to customers.”
The Good To Go process will be in place at all of the more than 700 Goodyear-owned stores, including Goodyear Auto Service Centers, Just Tires and El Campo Tires.