BETHLEHEM, Pa.-Offering customers a way to access live data via the Internet, Service Tire Truck Centers Inc. has introduced its second business-to-business Web-related service, STTC On-Line, which went live last month.
STTC customers who use the service can obtain information regarding such items as their invoice history and other account information with the click of a mouse.
Walt Dealtrey, STTC's chief operating officer and part-owner, said the service was created in response to customer surveys.
``I wanted to find a practical use for the Internet,'' Mr. Dealtrey, whose company also runs TireCasings.com, told Tire Business. ``It hopefully makes us a little more efficient, as the customer can print their own missing invoices rather than calling us and having us fax copies from the files.''
At no charge, STTC customers also can check inventory, print invoices and place orders, as well as edit certain information.
Though STTC deals with such large fleets as Ryder and Consolidated Freight, Mr. Dealtrey said STTC On-Line is geared toward smaller fleets that may not have the same resources as larger companies to track such items.
Mr. Dealtrey said he will make his software programs available to other dealers on a case-by-case basis. With the help of a software developer, the program can be customized to fit individual businesses. Dealers would then be free to tailor the program to their own needs-once they own it, he said.
``The cost to buy it from STTC would be a fraction of their cost to start from scratch,'' he said. ``They would buy/own it, once we agree on the price.''
STTC has 17 commercial locations with 430 employees throughout Pennsylvania, Delaware, New Jersey and Maryland.
It operates three Bandag retreading shops, two in Pennsylvania and one in New Jersey. Mr. Dealtrey said his company does a ``very marginal'' wholesaling business, comprising less than 1 percent of its bottom line.
The company sells Goodyear, Bridgestone, Firestone and Yokohama tires. It also provides 24-hour roadside assistance with more than 100 vehicles in service.
STTC originally opened its doors in 1955 as Service Tire Co., then became Service Tire Truck Centers in 1967.
STTC On-Line's sister Web site, TireCasings.com, is a no-cost Internet-based bulletin board that buyers can use to search for casings or to post casing purchase requests.