Goodyear's dealer meeting
Goodyear sure didn't think about its dealers in the northern parts of the U.S. when it selected Oct. 28-29 as the date of its upcoming national dealer meeting in Las Vegas.
That's the busiest time of the year for those of us who do a lot of volume in snow tires.
Goodyear may think you should start selling snow tires Dec. 21, when winter begins on the calendar. However, we start selling snow tires the first week of October.
You can call me a very disappointed dealer.
Marcus H. Willey
Willey's Tire Shop Inc.
Tire shelf life
Please research the shelf life of tires for trucks and cars and let those of us on the front lines know what is considered safe and what is unsafe from that perspective.
Big O Tires
Santa Rosa, Calif.
Editor's note: We put your question to the Rubber Manufacturers Association and were told no industrywide rule of thumb exists because manufacturers have no control over how their products are stored once they leave the company's premises. Individually, some manufacturers specify that tires stored more than three to five years prior to sale are no longer under warranty. It's best to check your supplier's policy.
It's `Ford-Firestone' recall
I would like to know why the headline on page one of the Jan. 15 issue reads "BFS settles first recall suit" when the story concerns the actions of both Ford Motor Co. as well as Bridgestone/Firestone Inc.
Singling out Bridgestone/Firestone in this manner has been typical of the news media's reporting on the recall.
Ford also is responsible for this problem. So it would be nice if you would stop leaving them off.
Reed Tire & Service Inc.
Fort Smith, Ark
Editor's note: Your point is well taken. In the future, we'll do our best to include both companies in headlines when that is appropriate.
Last year's lessons
Without a doubt, the focus during 2000 was on increasing our ability to listen to customers and then do the right thing.
Retail buyers are seeking communication and satisfaction in their transactions.
In effect, they're telling dealers: "Offer me great benefits, and I'll write you a check."
Eggers Caryl & Corrigan Inc.
New York Mills, N.Y.
Editor's note: The following is a response to the question currently put to visitors of TB's Web site, www.tirebusiness.com.
Question: Some dealers report having to pay significantly higher insurance premiums resulting from the recent negative publicity about tires. What's your experience?
We tried to compare our current insurance cost with that of other providers. None would accept us because we're in the tire business. Our current provider renewed us only because we've been with them more than nine years without problems.
Factory Tire & Rubber Inc.