Selected quotes from the tire industry in 2000
"You'd better have customer service that's unbelievable and you'd better watch your quality like you never did before. If you don't there are new-tire guys right behind you who are going to eat your lunch."—Harvey Brodsky, managing director, Tire Retread Information Bureau (TRIB), offering advice to retreaders.
"I consider this a very, very serious threat to our business—the most serious in the last 10 to 20 years."—Don Frisby, owner of Frisby Tire Co. Ltd. in Ottawa, concerned about auto dealers increasingly promoting tire sales.
"The impact of a brand is much greater (now) than it was at the beginning of this decade."—Scott Clark, Michelin Americas Small Tires vice president of marketing, at the company's annual customers meeting.
"I have been unhappy for quite some time with the bottom-line results. I've been leaning on this management team to really improve on the bottom line. Unfortunately, it hasn't happened to the degree that I had asked them to."—Bernd Frangenberg, Continental General Tire president/CEO, on letting go three key managers in the firm's Passenger/Light Truck division.
"Right now...across the globe, Goodyear's and Michelin's sales and marketing organizations are beating each other's brains out for new business—as they should. (But) on rare occasions it makes more sense for two very competitive companies to collaborate, when it will serve the best interests of consumers, customers, the industry, and when it ultimately leads to a new element of competitiveness."—Sam Gibara, Goodyear chairman, president and CEO, on the historic alliance with Michelin to produce a run-flat tire standard for the industry.
"As the industry continues to consolidate, we easily see that, geographically, putting our companies together was a perfect fit."—Larry Morgan, president and CEO of Morgan Tire & Auto Inc., on its merger with Tom Gegax's Team Tires Plus Ltd.