AGOURA HILLS, Calif. (Oct. 20, 2000) — Based on the results of J.D. Power and Associates´ 2000 Original Equipment Tire Customer Satisfaction Survey, Michelin tires were rated highest in customer satisfaction for the third straight year in the passenger car segment and for the second time in the last three years in the light truck category.
First-year owners of passenger cars and compact vans rated Continental tires second and BFGoodrich-brand tires third, while Dunlop tires were rated second and BFGoodrich tires third among light truck owners.
The survey is based on responses by 31,000 owners and lessees to questions about overall product quality, mileage expectations and situational performance issues such as vibration.