BEDFORD, Texas (Sept. 8, 2000)—``What is the single most important factor when selecting an automotive repair shop?´´
In March, the Automotive Service Association posted that question on its Web site (www.asashop.org). After four months, results were tabulated from 515 responses.
The ASA found that about 35 percent of respondents said they select a repair shop based on the training and certification of technicians, emphasizing that education is an important aspect in a repair facility.
The second most popular response, receiving 26.9 percent of the replies, noted that a referral from a trusted, knowledgeable individual helped the shop selection process. A nearly identical number of respondents said having a positive previous experience contributes to their shop selection.
Of the total responses received, only 33 (6 percent) said convenience is a factor in selecting a shop. Quick turnaround accounted for 4 percent of responses, while the availability of a rental or loaner car accounted for just 1 percent.
Complete results of this and 10 previous surveys—meant to be non-scientific, with participation from both automotive professionals and consumers—are available online at the group´s Web site.
A new survey question posted recently asks: "Would you ever use the Internet or e-mail to schedule automotive service appointments?´´