JoeAuto.com claims it provides "extraordinary customer service" in the following ways: Appointment scheduling over the Internet;
Car pick up and return;
Overnight or same-day service;
Shuttle service to and from the repair shop;
Hourly or daily rates (whichever is less) for loaner cars;
Keep-in-touch communications via cell phones and pagers;
In-shop cameras that allow customers to view, on the company's Web site, real-time images of their vehicles being repaired.