Who's special after all? As a small Goodyear franchisee, it was discouraging to read the comments of TBC Corp. President Larry Day in the Jan. 31 article, "TBC still on prowl for acquisitions."
Mr. Day is quoted as saying Goodyear has supplied TBC's Big O Tires Inc. subidiary with "the newest, freshest passenger and LT tire lines in the industry, barring none."
A Big O store is my neighbor and major competitor.
On the same page is another article in which I, as a Goodyear dealer, am called "special" by the tire company—even though I have been without some of my most popular tires for months.
Fred Taylor Sr.
Bell Tire & Auto Service
Detecting zipper ruptures
We X-rayed and fluoroscoped a tire with broken sidewall cords that was being used as an inside dual on a local school bus.
The 10R22.5 Goodyear, which had been repaired for a nail-hole puncture, developed a sidewall bulge after being inflated to 65 psi.
Subsequent inspection by X-ray and fluoroscope showed the broken sidewall cords that cause a "zipper." Otherwise, the tire showed no visible signs of having been run flat and was less than one year old.
Zipper-type sidewall explosions have made the industry more aware of the need for better visual and non-destructive inspection techniques to uncover potential problems in radial casings before accidents can occur.
Leonard O. Curry
Radiographic Inspection Systems
Ride discomfort at 65 mph
I am writing concerning ride discomfort experienced because of tire vibration problems at driving speeds between 65 and 75 mph.
My company uses Hunter's GSP 9700 Road Force balancing unit, yet we still get repeated complaints of vibration through the vehicle at highway speeds—particularly in the case of 16-inch tires.
Is this a common problem throughout the tire industry?
Mac's Tire Center
Editor's note: Would anyone care to reply to Mr. Bewley's question?
Customers always No. 1
We practice what Jerry Wilson stressed in his Feb. 14 TB column, "Don't dehumanize your business."
In our small used-tire shop, the customer is always No. 1. We don't dehumanize the treatment of anyone who comes in and we don't dehumanize our service. We handle it in the proper manner the first time.
Mario E. Zacarias