UPS surcharge on tires Tire dealers, whether they're retailers or wholesalers like us, always try to keep buyers' costs as low as possible.
Unfortunately, a recent move by United Parcel Services threatens to destroy much of the goodwill we've established with customers.
UPS is levying a $4 surcharge on all tires not shipped in corrugated containers. The reason given by the company is that unpackaged tires cannot be transported on a conveyor and therefore must be handled by hand as plastic bags no longer are acceptable as a container.
The additional expense of this surcharge—coming on top of the usual freight charges—puts the cost of getting tires to our customers beyond reason.
It's a charge that is unacceptable for most businesses that rely on UPS to move their products to the customer.
Tire manufacturers, such as Michelin North America, Bridgestone/Firestone Inc. and Continental General Tire Inc., and big wholesale outfits like The Tire Rack and Discount Tire, also use UPS as their primary method of shipping small orders.
In the end, consumers will bear this cost burden through no fault of their own.
As an industry, we must find a way to curb the increasing cost of using UPS and other parcel shippers to get tires and other products from the warehouse to our customers' retail stores or directly to the end-user.
I am asking all those who use UPS as a means of shipping their product to write and let them know that we do care. Please take the time to voice your opposition to this unfair surcharge.
The company's address is: United Parcel Service, 35 Glenlake Parkway N.E., Atlanta, GA 30328.
Those of us in the Northeast also will recall that last year, when the new UPS rates came out, the rate increase listed for our area was 2.5 percent, which was acceptable to most of us.
However, we later discovered that the actual increase for the Northeast turned out to be more like 6 to 7 percent—an increase that was not well received by us or by our customers.
I'm not saying this issue will go away soon. But I am saying that if we can let UPS know that singling out tires is unfair, then maybe we can gain a moral victory for ourselves and the industry as a whole.
Please telephone me at (800) 660-5676, ext. 114, regarding any questions or comments you might have on this subject.
Maynard & Lesieur
Too many tire SKUs
My complaint is that tire manufacturers make so many different size and types of tires it's difficult for independent dealers to stock enough to keep customers happy.
St. Mary Tire
fisher Institute address
As training director for my firm, I found TB's May 24 article, ``Salesmen need knowledge, enthusiasm,'' most interesting.
I'd like more information on training offered by the Fisher Institute for Professional Selling (FIPS) at the University of Akron. But I was unable to call up the FIPS Internet site listed in the article.
Tirecraft Auto Centers Ltd.
Sherwood Park, Alberta, Canada
Editor's note: Contact FIPS Director Jon Hawes by e-mail at [email protected] or telephone at (330) 972-6303. The Internet address in the article was incomplete. The correct URL is: www.uakron.edu/cba/fisherin/index.html. Thanks for bringing this to our attention.