CHARLOTTE, N.C.-Continental General Tire (CGT) has expanded the limited warranty program on its replacement tires. The new ``Ultimate Customer Satisfaction Limited Warranty Program'' comprises three key elements: a 30-day trial period; an increase in treadwear warranty mileages; and road hazard coverage.
Customers who purchase a set of four General or Continental brand tires and decide within 30 days they are not satisfied, may exchange any or all of the tires for another Continental or General tire of the same or a different model. Customers must pay any difference in cost if exchanging for a more expensive tire, but the replacement tires will be mounted and balanced for free.
Tires cannot be returned if they exhibit damage from road hazards or punctures or have been repaired, CGT said.
The wearout mileages under the treadwear warranty have been increased for several models as follow:
General AmeriÃG4S-from 65,000 to 80,000 miles or 72 months, whichever comes first;
General XP 2000 II and Continental ContiTouringContact CH95-from 50,000 to 60,000 miles or 60 months;
General XP 2000 H4-from 40,000 to 50,000 miles or 60 months.
CGT also has extended road hazard coverage to the ContiTouringContact CH95, AmeriÃG4S and XP 2000 H4 lines. During the first 2/32-inch of treadwear or 12 months after purchase, whichever comes first, if an eligible tire becomes unserviceable due to road hazard damage that cannot be repaired, the customer will receive a free replacement tire, but must pay any applicable taxes, as well as mounting and balancing charges.
The company said complete details of the new warranty program are spelled out in consumer brochures that have been distributed to all Continental and General retailers.