Following are nine ways of sabotaging your employees' efforts to serve the customer. 1) Insist that your employees unlock the door to your business or begin answering the telephone no sooner than the precise hour your business is open. The same applies in reverse to the timeyour business closes for the day. Why should you concern yourself with customers who can't tell time properly?
2) Insist that cumbersome policies that penalize the customer be enforced without exception. By doing this you won't run the risk of a customer taking advantage of your business and costing you money.
3) Ignore any efforts by your employee to go the extra mile for the customer. Never praise or thank your employees for a job well done. They receive a paycheck and that is all the appreciation they will ever need.
4) Never take a sincere interest in any of your employees. Don't bother learning about what they are excited about outside of work. Besides, why should you care? They are only lowly employees.
5) Pay your employees the cheapest wage possible. They are eventually going to quit anyhow so why waste the money?
6) Keep your employees in the dark. Never let them know too much of what is going on in your company. This way you'll have an advantage. Besides, you never know, they could be planning to open up their own business to compete with yours.
7) Always keep your employees in the same job. Never give them a chance to learn other positions. They will probably mess up new responsibilities and cost you money.
8) Never give your employees their own business card. It costs too much and they will never use it. It is simply a waste of money.
9) Never listen to the suggestions your employees have for improving the company or service to the customer. If they really had any good ideas they'd be running their own company. (And if you follow rule No. 6 you can help prevent that from ever happening.)