WASHINGTON — About half of the vehicle owners surveyed by the Insurance Institute for Highway Safety said they experienced problems with certain crash-avoidance features after the technology was repaired.
The IIHS on Wednesday said it contacted more than 3,000 owners of vehicles equipped with front-crash prevention, blind-spot detection and rearview cameras or other visibility-enhancing cameras — all crash-avoidance features that have proven safety benefits and are becoming more prevalent across vehicles in the U.S. Of those respondents, 496 reported having a repair done to one of those systems at some point.
“Most of the more than 3,000 owners we contacted said they had never needed to have their crash-avoidance features repaired, but for the minority of owners who did, the problems weren’t always resolved easily,” said Alexandra Mueller, a senior research scientist at IIHS who designed the survey.
“Many had issues with the technology afterward, and some said they had to have the same feature repaired more than once,” Mueller continued. “Still, the vast majority said they would buy a vehicle equipped with the technology again, and most were satisfied with the out-of-pocket cost.”
Of the nearly 500 vehicle owners who reported having repairs done, about 40 percent of the vehicles involved were from the 2019 model year or newer, the survey found.