Current Issue

Opinion

    • TravelCenters pushes into truck tires

      The decision by nationwide truck stop chain TravelCenters of America L.L.C. to expand into the sales and service of commercial truck tires at its 243 truck service locations in the U.S. and Canada is, in and of itself, big news. Through its new...

    • Team meals boost teamwork, camaraderie

      Experience shows that traits such as teamwork and loyalty are reflected in a stronger bottom line for any business — including tire dealerships and service shops. Simply put, a happy workforce usually outperforms a miserable one.

    • Conti in high gear in N.A. after long struggle

      The road for Germany's Continental A.G.'s tire business in North America hasn't always been smooth. In fact, there were years when the firm was in a retrenching mode rather than one of growth. Continental made its first big splash in North...

    • Post-election, it's time to hit re-set

      onald Trump is going to be our president. We owe him an open mind and the chance to lead. Those aren't our words. They're former Secretary of State Hillary Clinton's, and while they must have been extraordinarily difficult for her to say on...

    • Flying "under radar' can pay off

      Greg Adler wanted to increase the size of his 4 Wheel Parts retail tire and auto parts business to 100 stores from 75, and he needed a way to make sure the current operation was performing as he envisioned. So Mr. Adler went undercover....

    • 5 reasons your company may fail at customer service

      There are a number of reasons why companies fail at customer service. As I read dozens of articles and books on the topic throughout the year, as well as conduct my own research, I've found there are some very clear reasons why this occurs....