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Columns by Dan Marinucci

    • Yes, some motorists do repeat costly mistakes

      Tire dealers and service shop operators cannot be responsible for some customers' costly calamities. The reason is that some motorists are and always will be clueless about proper vehicle care.

    • It pays for shop owners to enforce rules of respect

      Effective bosses recognize that competent workers may try to skirt company rules whenever they think no one is watching them. Owners and managers can address this potential issue by inspecting employees' work as often as practically possible and...

    • Tolerating carelessness can be costly mistake

      Tolerating technician carelessness is a false fix for unprofessional behavior. A slovenly tech who disrespects customers' cars always costs the business dearly in the end — dearly. Here's why.

    • Diagnostic solutions usually rooted in basics

      The tougher an automotive diagnosis seems to be, the more likely its solution is to be something basic. Unfortunately, these challenges easily sway some service personnel toward the other extreme — the unusual, weird possibilities.

    • Successful diagnosis built on the basics

      Successful automotive diagnoses have been built on performing basic but essential tests first. Then — and only then — do competent technicians pursue the more-involved aspects of automotive diagnosis.

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