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Columns by Dan Marinucci

    • Grooming good workers takes time, commitment

      Savvy management teams commit themselves to the long-term grooming of younger technicians. They recognize that growing their own talent sounds great, but it also requires patience and persistence.

    • Motorists bear responsibility for own decisions

      The consequences of a motorist's decisions always rest on that person and no one else. Service personnel should watch out for people who try to foist responsibility across the service desk onto them.

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