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Service Zone is a free bi-weekly e-newsletter product for the automotive industry. It includes news and information to help shop owners, service writers and technicians keep up with a rapidly changing marketplace. |
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Service Zone Archives
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If you are a registered Tire Business user please Log in 2012
January January 31, 2012 January 17, 2012 January 03, 2012 2011
December December 20, 2011 December 06, 2011 November November 22, 2011 November 08, 2011 October October 25, 2011 October 11, 2011 September September 27, 2011 September 13, 2011 August August 30, 2011 August 16, 2011 August 02, 2011 July July 19, 2011 July 05, 2011 June June 21, 2011 June 07, 2011 May May 24, 2011 May 10, 2011 April April 26, 2011 April 12, 2011 March March 29, 2011 March 15, 2011 March 01, 2011 February February 15, 2011 February 01, 2011 January January 18, 2011 January 04, 2011 2010
December December 21, 2010 December 07, 2010 November November 23, 2010 November 09, 2010 October October 26, 2010 October 12, 2010 September September 28, 2010 September 14, 2010 August August 31, 2010 August 17, 2010 August 03, 2010 July July 20, 2010 July 06, 2010 June June 22, 2010 June 08, 2010 May May 25, 2010 May 11, 2010 April April 27, 2010 April 13, 2010 March March 30, 2010 March 16, 2010 March 02, 2010 February February 16, 2010 February 02, 2010 January January 26, 2010 |
  Automotive service often appears confusing and uncertain to many motorists. Selling diagnosis up front may be the best way to bring clarity and certainty to this process. The smartest service sales approach is to treat motorists fairly but firmly. If you are less than fair or less than firm, you do yourself and the customer a great disservice. FULL ARTICLE Some tire dealers and service shop operators should make measurement the theme of their New Year’s resolutions. The more facets of their businesses that they measure, the more likely they are to manage those elements successfully. FULL ARTICLE  Nissan Some 2005-07 Xterra and Pathfinder SUVs and Frontier pickup trucks with VQ40 engines built before Sept. 27, 2006 may produce a chirp or squeal from the engine compartment. Nissan says the noise usually appears at first startup in the morning, especially in cold or damp weather, or after extended run times of one hour or longer. Drive belt slippage is the root cause.  Tom Ham writes: “If you have daily shop meetings at your shop, what is discussed/covered in a typical meeting?” |