POWAY, Calif. (July 28, 2014) — Mitchell 1 will hold its third and final Shop Management Workshop, Oct. 9-11 in Nashville, Tenn., at the Gaylord Opryland Resort and Conference Center.
The training is designed for shop management software users who want to learn more advanced capabilities, better methods, shortcuts and new features, Mitchell 1 said.
The two-day training session explains all levels of functionality in version 6.5 of Mitchell 1 Manager SE and ShopKey Service Writer/Shop Management SE, the company said, and legacy systems, including version 5.9.
Topics include: program setup, inventory, reporting, best practices, advanced transactions, integration with aftermarket cataloging and the Mitchell 1 SocialCRM customer retention.
The workshop will be led by John Dwulet, senior product manager for Mitchell 1’s management software solutions, and Tim McDonnell, national training manager. Mitchell 1 said they have more than 35 years of combined shop management system training experience.
“This advanced training turns existing shop management system customers into power users who get the most out of their software and business,” Mr. Dwulet said.
“The sessions will uncover strategies that attendees can use to compete successfully against dealerships, maximize their maintenance and repair opportunities, and enhance their relationship with customers.”
Mr. McDonnell added that the experienced manager user can also benefit from the interaction with other attendees about methods and tips.
The event starts on Oct. 9 with a cocktail reception from 6 to 8 p.m. Workshop sessions run from 8 a.m. to 5 p.m., on both Oct. 10-11.
Registration is $200 per attendee, plus applicable tax, and covers seminars, breakfast, lunch and refreshments each day. Participants are responsible for transportation to Nashville and hotel accommodations, Mitchell said.
Attendees can earn 30 AMI credits toward the Accredited Automotive Manager (AAM) designation by completing the workshop, Mitchell 1 said.
For more information or to register for the workshop, visit the Management Workshop website.
Do your technicians use iPads, tablets or other electronic devices to check in customers and write up service orders?
|Yes, we have for quite some time||
36% (45 votes)
|No, but we plan to begin using them soon||
27% (33 votes)
|No, we can’t afford or support it||
23% (29 votes)
|Never, I hate technology||
14% (17 votes)
|Total votes: 124|