SCOTTSDALE, Ariz. (July 25, 2014) — Automotive repair and maintenance franchisor Honest-1 Auto Care said it is the “first national full-service auto care company” to implement a nationwide three-year, 36,000-mile repair warranty.
Each of Honest-1 Auto Care’s 41 franchised locations across the U.S. will participate in the new warranty program administered by Westminster, Colo.-based Automotive Business Solutions (ABS) Inc., which provides tailored warranty and road-hazard solutions to thousands of dealers in all 50 states, according to its website.
Honest-1 said its new warranty program provides customers with service and parts replacement coverage at its own outlets, along with 35,000 other authorized repair facilities across the U.S. ABS’ website lists clients such as O’Reilly Automotive Inc., American Tire Distributors Holdings Inc., Parts Plus and Federated Auto Parts.
If a replacement part or repair does not perform as expected, the customer is able to call a toll free number and be referred to a nearby shop where the part will be replaced at no cost.
“We want our customers to feel at home the moment they enter an Honest-1 Auto Care,” said Rissy Sutherland, COO of Honest-1. “By introducing our one-of-a-kind, three-year, 36,000-mile warranty, we are showing our customers in a new and meaningful way that they are our partner and that we stand behind our work no matter where they are, so that our customers can have the comfort of peace of mind in their repair needs.”
The warranty program covers a variety of repairs and services, such as air conditioning, heating and climate control; brakes; engine cooling; electrical, including the starting and charging systems; engine performance, drivability services and repair; exhaust; fuel; ignition; electronic engine management and on-board computer systems; cruise control; steering/suspension, wheel bearings, CV joints/U-joints, half-shafts and driveshafts; and other minor repairs.
What is the best business practice?
|Treating your customers fairly.||
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