POWAY, Calif. (June 11, 2014) — Pep Boys – Manny, Moe & Jack has selected Mitchell Repair Information Co. L.L.C.’s Mitchell 1 ProDemand with SureTrack as the source for OEM-based and expert information for its 800 locations.
ProDemand delivers complete OEM repair information along with real-world, experienced-based knowledge from SureTrack in just one lookup, Mitchell 1 said. Advanced search technology developed by Mitchell 1 integrates the data to provide comprehensive, categorized repair information in a user-friendly interface, which makes it easier for technicians to find the information they need, according to the company.
“Our technicians love ProDemand,” said Stacey Hamilton, director of operations customer engagement for Philadelphia-based Pep Boys, in a Mitchell 1 press release. “Our entire organization is happy we made the change to ProDemand for our OEM service information with real fixes. It’s another way that we can help our technicians work more efficiently.”
The deal gives all Pep Boys locations in 35 states and Puerto Rico access to the features in ProDemand.
ProDemand features include: color wiring diagrams, the latest TSBs and recalls, procedures and specs, integrated estimating, along with SureTrack’s commonly replaced parts data, guided component tests, extensive library of wave forms and interactive community of professional technicians, Pep Boys said.
“We are delighted to partner with Pep Boys, one of the most respected brands in the car care business, to provide their affiliated service and repair facilities with access to ProDemand, Mitchell 1’s all-in-one solution for repair information and diagnostics,” said Dave Ellingen, president of Mitchell 1.
“Our ongoing goal is to help our partners and customers succeed for the long-term by providing them with solutions that make their jobs easier. With the adoption of ProDemand, Pep Boys demonstrates its commitment to providing their shops with tools that not only simplify their tasks, but also help them increase efficiency and accuracy.”
More information about ProDemand is available on its website.
Do your technicians use iPads, tablets or other electronic devices to check in customers and write up service orders?
|Yes, we have for quite some time||
36% (45 votes)
|No, but we plan to begin using them soon||
27% (33 votes)
|No, we can’t afford or support it||
23% (29 votes)
|Never, I hate technology||
14% (17 votes)
|Total votes: 124|