CAMBRIDGE, Mass. (April 18, 2014) — Openbay Inc., an online and mobile marketplace for consumers to find, book and pay for local auto repair and maintenance services, has been named a “cool” automotive vendor.
The Cambridge-based firm was highlighted, among three other companies, in an annual Gartner Inc. automotive analyst report, “Cool Vendors in Automotive, 2014.” Gartner is an information technology research and advisory firm based in Stamford, Conn.
“It’s a privilege to be recognized by Gartner as an innovator in the automotive industry, where we’ve managed to disrupt conventional methods of cross-shopping for vehicle repair,” said Rob Infantino, founder and CEO of privately held Openbay.
“Since launching nationally in October 2013, nearly half of Openbay’s users’ service requests originated on mobile devices. Customers are eager to make informed decisions, and we’ve enabled them to do so quickly.”
For a previous Tire Business story on Openbay, click here.
The average time between when a vehicle owner submits a request through Openbay and then books the service is only three days, according to the company.
“Our Web and mobile app take the hassle out of getting vehicles serviced,” Mr. Infantino said. “Consumers tell us their vehicles’ needs or problem and we do the heavy lifting; Openbay gets offers from local shops, provides customer reviews, sets appointments and processes payment.”
Openbay said it maintains an easily accessible online record of all services completed on the vehicle to allow motorists to track their vehicles’ maintenance history.
The company’s investors include Google Ventures, a16z seed, Boston Seed Capital, Stage 1 Ventures and several individual investors.
What is the best business practice?
|Treating your customers fairly.||
67% (36 votes)
|Offering the lowest price possible.||
2% (1 votes)
|Doing the job well, as quickly as possible.||
22% (12 votes)
|Staying ahead of technology.||
4% (2 votes)
|Be heavily involved in the community.||
6% (3 votes)
|Total votes: 54|