ARVADA, Colo. (April 17, 2014) — Sonsio Inc., a provider of nationwide mechanical warranty and tire and wheel road hazard programs, is celebrating its 30th anniversary in business.
William “Bill” Jones established the company in 1984 on the premise that businesses must take care of their customers, and to do that they must guarantee the products they’re offering—wherever the customer is and whenever he or she has a need, Sonsio said.
Sonsio implemented this customer-focused model with its first client, Shell Oil Co., which has stayed on as one of its clients for the past 30 years.
Today, Sonsio said its programs protect more than 79 million vehicles with repair-specific coverage and more than 38 million tires with its road-hazard protection programs. The firm remains a privately owned business under the leadership of Mr. Jones’ son, President and CEO David Jones.
“Maintaining a business for three decades is a challenging undertaking in any industry—and in a service organization specifically, it demands the ability to stay ahead of emerging technologies, as well as customer needs,” David Jones said.
“We could not have achieved this significant milestone without the support of our dedicated customers, vendors and each one of the team members here at Sonsio.”
Do your technicians use iPads, tablets or other electronic devices to check in customers and write up service orders?
|Yes, we have for quite some time||
36% (45 votes)
|No, but we plan to begin using them soon||
27% (33 votes)
|No, we can’t afford or support it||
23% (29 votes)
|Never, I hate technology||
14% (17 votes)
|Total votes: 124|