LOUISVILLE, Ky. (March 26, 2014) — Continental Tire the Americas L.L.C. is revamping its Conti360⁰ Fleet Services Web portal to provide its commercial tire customers with “one-touch access” to all of their contracted services, such as emergency road services, tire performance monitoring and fleet tire education.
The tire maker also disclosed it’s expanding the scope of its TrukFix and ContiFleet emergency road service programs to include a number of light mechanical services and towing services.
Conti is previewing the changes this week at the Mid-America Trucking Show in Louisville.
“Today’s fleets are busier than ever,” said Alex Chmiel, director of marketing for truck tires – the Americas.
“While Continental has been offering national account pricing, emergency road services, truck tire performance monitoring and fleet tire education for some time, we’re now giving our customers a time-saving way to access all their Continental benefits at once and provide more transparency from our services.”
The company hopes to roll out the Conti360⁰ Fleet upgrades this summer.
With a single login, Conti truck tire national account customers will be able to view on the Web portal:
• Invoices, credits and sales history of Continental truck tire purchases;
• Online truck tire training modules and interactive learning courses from the Engage360 Training program for fleets;
• TrukFix emergency road service reporting, showing services by date and an analysis of wheel positions and average downtime; and
• Truck tire performance reports from Conti’s ContiTrac2 fleet-monitoring tool, which provides snapshots of a fleet’s tire usage, mileage performance, air pressure analysis, scrap pile analysis, warnings reporting and loss estimates due to improper maintenance conditions.
Keep checking back to tirebusiness.com for coverage from the Mid-America Trucking Show in Louisville.
Additional functions of the portal being considered, according to Conti, are online ordering of truck tires and ContiPressureCheck tire pressure monitoring systems; an online warranty reporting tool; and a management system for ContiTread retreads.
Conti anticipates these improvements will increase fleets’ confidence in Continental’s ability to act as their partner and help them analyze their tire and service needs with complete transparency, Mr. Chmiel said.
Do your technicians use iPads, tablets or other electronic devices to check in customers and write up service orders?
|Yes, we have for quite some time||
36% (45 votes)
|No, but we plan to begin using them soon||
27% (33 votes)
|No, we can’t afford or support it||
23% (29 votes)
|Never, I hate technology||
14% (17 votes)
|Total votes: 124|