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Michelin launches 'Truck Care' network

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Michelin Americas Truck Tires photo Michelin Truck Care will comprise a national network of affiliated mechanical service providers for trucks, including many of Michelin's largest tire dealership customers.

NASHVILLE, Tenn. (March 12, 2014) — Michelin Americas Truck Tires is setting up a national network of affiliated mechanical service providers for trucks under the Michelin Truck Care banner and promises to have more than 100 service locations available by year-end.

Among the dealers already committed to the Michelin Truck Care program are Allied Tire & Oil, Omaha, Neb.; Colony Tire Co., Edenton, N.C.; Raben Tire Co. Inc., Evansville, Ind.; Snider Fleet Solutions, Greensboro, N.C.; Service Tire Truck Centers Inc., Bethlehem, Pa.;  Shrader Tire & Oil Co., Toledo, Ohio;  Valley Tire Co. Inc., Charleroi, Pa.; and  Ziegler Tire & Supply Co., Massillon, Ohio, along with Michelin's TCi Tire Centers L.L.C. subsidiary.

Together these businesses comprise more than 240 service locations, primarily in the eastern U.S.

Michelin unveiled the program this week during the American Trucking Associations’ Technology & Maintenance Council meeting and trade show in Nashville.

Maintenance is completed through a national network of service centers that are backed by the strategic Michelin Commercial Service Network. The service centers in the network are run by experienced fleet maintenance managers and technicians who follow TMC-recommended practices, Michelin said.

“Today’s demanding fleet operations require high-quality, consistent mechanical and tire service, whether at home or on the road,” said Vic Koelsch, chief operating officer, Michelin Americas Truck Tires division.

“Michelin Truck Care is designed to meet these needs by delivering nationwide mechanical service that fleets can trust through an integrated network of providers. In fact, Michelin Truck Care will interface directly with the fleet’s asset management system, eliminating paper while improving managerial confidence.”

Michelin Americas Truck Tires photo Vic Koelsch, chief operating officer, Michelin Americas Truck Tires division.

Among the services Michelin said the program will encompass are: mobile maintenance visits, consistent nationwide pricing, an integrated fleet maintenance system and the assurance of high quality parts.

Michelin claims the new service will provide fleet managers the tools to manage their maintenance expertly, control costs and be assured the job will be done properly, while allowing managers to spend less time gathering data and more time making decisions.

Some specific services offered include: Preventive maintenance (PM) for tractors and trailers to include oil, lube and filter service;  DOT annual inspections; electrical repair, including lights, charging and starting; brake adjustments, repair and replacement; wheel-end work to include seals and bearings; suspension repair and replacement; minor body repair to trailers and other service repairs; and reefer PM services.

The procedures and services will be audited by Michelin to ensure standardized quality throughout the network and consistent parts and labor pricing. A national warranty backs all parts and labor.

The Truck Care program’s integrated systems are powered by TMW Systems Inc., Michelin said, and thus can help fleets manage their data or feed the data automatically to their maintenance databases, regardless of the fleet’s software.

The TMW system also interfaces with Michelin's national account billing system, so fleets receive the same prices nationwide, Michelin said, and allows access to repairs, complete maintenance records and billing 24/7.

In addition, fleet dashboard analytics provide up-to-date maintenance visibility and historical analysis.

“Truck Care sets a new standard for nationwide, outsourced fleet maintenance programs, providing online fleet dashboards and digital data exchange for service activities and history,” said Michael August, senior vice president and general manager, TMW Asset Maintenance Software and TMW Cloud Services.



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