LAS VEGAS (March 3, 2014) — Robert Bosch L.L.C. is offering its technical training programs via an online/WebEx format to provide diagnostic and parts information to technicians in the shop. The visual information is delivered via computer and the audio is delivered via phone, the company said.
“Not everyone learns the same way. Some respond better to hands-on training while others prefer seeing a PowerPoint presentation in a classroom setting,” said Bob Pattengale, Bosch training manager. “Our goal is to provide an optimal learning environment for the widest variety of individuals, and adding this format is helping us move in that direction.”
Bosch offered its first WebEx-styled training last July at no-charge exclusively to its Bosch Car Service (BCS) participants, which involved training on gasoline direct injection.
This year’s WebEx events are offered on Wednesdays from 11 a.m. to noon and 2 to 3 p.m. Central Time and never go beyond an hour, Bosch said. The sessions begin with 30 to 40 minutes of instruction followed by 15 to 20 minutes of questions and answers.
To register, the BCS representative logs onto Bosch’s website and registers for the class. A confirmation email is sent, approximately 36 hours before the event, along with registration information and suggestions on how to prepare for the session.
For additional information call 708-865-5665.
Do your technicians use iPads, tablets or other electronic devices to check in customers and write up service orders?
|Yes, we have for quite some time||
36% (45 votes)
|No, but we plan to begin using them soon||
27% (33 votes)
|No, we can’t afford or support it||
23% (29 votes)
|Never, I hate technology||
14% (17 votes)
|Total votes: 124|